They trust us
Case Study: Bourgogne-Franche-Comté Regional Council
“PILOT IT has improved our IT monitoring”
Learn how the Regional Council improved its oversight, increased responsiveness, and fostered better collaboration across teams using PILOT IT.
CONTEXT
In 2020, the Bourgogne-Franche-Comté Regional Council needed to replace its “POM Monitoring” tool, which was no longer supported. Despite the logistical challenges of the COVID-19 pandemic, the IT department successfully launched a Request for Proposal (RFP) at the end of the year to support its growing infrastructure.
Why PILOT IT ?
The solution was selected based on several key criteria:
- Comprehensive features : Full coverage of infrastructure, services, alerts, and reporting.
- Ease of use : An intuitive interface allowing for rapid deployment.
- Direct vendor support : Hands-on project management, training, and custom development.
- Cost-effectiveness : A competitive solution that aligned perfectly with the technical specifications.
“We chose PILOT IT for its versatility, the quality of vendor support, and its ability to adapt to our specific requirements,” explains Yann Morisot, Monitoring Expert within the IT Infrastructure Department.”
DEPLOYMENT AND ADOPTION
Efficient implementation : Integration via automation, custom probes, and a gradual rollout to business teams.
Centralized dashboard : A “Hypervision” view of performance and availability, shared with all relevant users.
Performance rating : The project, training, and transition to team autonomy were all rated 5/5.
KEY RESULTS
Increased responsiveness: Alerts are triggered before users are affected, enabling proactive troubleshooting.
Faster diagnostics: Quicker identification and resolution of incidents.
Better anticipation: Improved capacity planning to prevent system saturation.
Cross-department alignment: Enhanced data sharing between IT and business units to ensure application availability.
“PILOT IT has improved our responsiveness. Sensors alert us before the user does, allowing us to fix issues before they become incidents. The health dashboard is essential for a clear view of our systems,” says Yann Morisot.
RECOMMANDATION
“Je recommande PILOT IT pour la qualité de l’outil mais aussi pour l’accompagnement et la maintenance, qui font toute la différence. Le support de BV Associates est réactif, à l’écoute et les évolutions du logiciel intègrent nos retours”,
Yann Morisot, administrateur de la supervision du Conseil Régional.